Return policy

1. Product Introduction

All products sold in our store are independently designed blank watch parts and standard DIY assembly kits. No personalized engraving, custom printing or exclusive pattern customization services are provided. All watch cases, dials, straps and hardware have no printed letters, embossed logos or trademark marks to fully meet cross-border intellectual property compliance standards. Natural texture differences of metal and glass materials are inherent material features instead of quality defects, which are not eligible for return compensation.

2. Eligible Return & Exchange Conditions

Customers may submit return or exchange applications within 14 calendar days after receiving the parcelRotate Wat.... To qualify for after-sales service, products shall meet the following standards:

1. The watch kit or spare parts remain brand new, unused, free of scratches, stains, water damage, deformation or artificial disassembly traces;
2. Complete original packaging, protective films, tool accessories and product manuals are kept intact without loss;
3. Return requests must be submitted to customer support for prior confirmation before sending back goods. Returns sent without advance approval will be rejected and shipped back at the buyer’s cost.

3. Circumstances Ineligible for Return & Exchange

1. Products damaged by improper assembly, accidental collision, long-term water immersion, chemical corrosion, artificial cutting or daily wear cannot be returned or exchanged;
2. Products that have been partially assembled, modified or cannot be resold as new goods will not support refund or exchange requests;
3. Minor texture differences of metal watch cases, slight color deviation of dials and tiny hand-machining traces are normal characteristics of blank handmade watch accessories and do not count as product defectsTHE MOD.

4. Return Shipping & Fee Rules

All return international logistics fees, customs duties, clearance charges and related handling costs shall be borne by the buyer. We do not provide pre-paid return shipping labels. The original shipping fee paid for order delivery is non-refundable under all circumstances.

5. Defective Product Handling & Refund Process

If customers receive products with confirmed production quality defects, please provide complete unboxing videos and clear close-up photos of defective positions within 48 hours after delivery. Our service team will complete verification within 3 working days. After we receive returned goods and pass the inspection to confirm compliance with return standards, refunds will be processed within 3–7 business days, and funds will be automatically returned to the original payment account.

6. Termination of After-sales Qualifications

Once the watch accessories are used, assembled, artificially damaged or modified, all after-sales service qualifications will be automatically terminated. We reserve the right to reject unreasonable return, exchange and compensation applications.

7. Policy Update Statement

We reserve the right to revise and update this Return Policy at any time to adapt to cross-border e-commerce regulations and platform operation rules. Updated terms take effect immediately after being published on the official website. Continued website browsing and order placement represent recognition and acceptance of the latest policy content.