Shipping policy

1. Order Processing Time

All our watch products are blank unbranded watch parts and standard assembly kits. In-stock items will go through manual inspection, protective packaging and shipment arrangement within 3–5 business days. All production and shipping work is suspended on weekends and official holidays, so orders will not be processed during these periods.

2. Shipping Fees and Extra Charges

All prices displayed on our website only cover the cost of watch products. International shipping fees, import duties, local VAT, customs clearance fees and other regional surcharges are not included in product prices. All additional cross-border expenses shall be fully borne by buyers. The exact shipping cost will be automatically calculated at checkout according to product weight, package size and destination country.

3. Estimated Delivery Time

Delivery times are estimated after parcels are picked up by logistics carriers and may be delayed due to international transit, customs inspection and local logistics congestion. The general delivery cycle is listed as follows: North America: 7–14 business days Europe: 9–16 business days Southeast Asia & Australia: 10–17 business days Middle East, South America & Eastern Europe: 17–32 business days We cannot guarantee fixed delivery dates and take no responsibility for delays caused by uncontrollable external factors.

4. Shipment Tracking

Once the carrier collects your package, we will send an exclusive tracking number to your registered email address. Tracking logistics information may take 24–48 hours to synchronize and display complete transit status online. If tracking information stops updating for a long time, please contact our customer support with your order number for assistance.

5. Customs Compliance and Inspection

All our watch products adopt independently developed original molds. Every watch case, dial, buckle and metal hardware is fully blank without printed letters, embossed logos or trademark patterns, which complies with global intellectual property regulations. If parcels are detained, inspected or fined by local customs due to local import policies, regional trade restrictions or buyers’ personal import limits, all relevant costs and liabilities shall be undertaken by buyers.

6. Damaged or Lost Parcels

We use shockproof and scratch-resistant protective packaging materials to prevent watch accessories from damage during long-distance international transportation. If you receive damaged products caused by logistics transportation, please provide complete unboxing videos and clear damage photos within 48 hours after receiving the parcel for verification. For parcels confirmed lost by logistics providers, we support free reshipment or product refund, while the original shipping cost will not be refunded.

7. Modification of Delivery Address

Please double-check your delivery address, contact phone number and postal code before completing payment. Once the parcel is dispatched, address modification requests cannot be processed. We will not take responsibility for undeliverable parcels, returned shipments or lost goods resulting from incomplete, wrong or invalid address information provided by buyers.

8. Right to Update Policy

We reserve the right to adjust and revise this Shipping Policy at any time to conform to international trade rules and website operation standards. Revised terms will take effect immediately after being published on the official website. Continued browsing of the website and placing orders means you accept the latest policy content.